Need Help?
‍Speak to our team

New Patient Questions

Questions about services or pricing? 
‍
New patients live chat:

Existing Patients

For existing patients, contact us via the Toothfairy app for direct support,
where the dental team will be able to assist:

For payment queries for existing patients, call:

Phone number

+44 20 4525 4645

Or email:

Current patient support email

patients@toothfairyapp.co.uk

For Patients

Get instant access to dental care, expert guidance, and personalized treatment — all in one place.

Explore Treatments

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Employees / Insurance

Questions about access? 
Download the app and enter your membership code in profile:

App store

Google Play

Cannot locate your code?

For issues with locating your code, or if your code isn't unlocking
features within the app, contact us via the in-app chat for direct support.

Healthy people, stronger teams

When employees feel well, productivity and performance improve.

Hand holding phone displaying a smiling male doctor and dental app interface with options like Track and Ora AI.

Pharmacy & Dentists

Questions regarding a script or need to speak to our clinical team regarding a patient:

Use our dental support emails:

Are you a dentist? Contact out dental team here:

doctor@toothfairyapp.co.uk

Are you a pharmacy, or contacting us in regards to an emergency patient:

emergencies@toothfairyapp.co.uk
office@toothfairyapp.co.uk

Professional Enquiries

If you are a dentist or pharmacy who needs to speak to our dentist team,
please email both addresses above for a coordinated response.

Clinical Support

Streamline prescription workflows, access clinical insights, and coordinate patient care-all in one place.

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Business Enquiries

Want to see how Toothfairy can help your company?

Book a session with us:

Speak to our team

Corporate Partnerships

To discover how we can support you as a business and benefit your
employees, please schedule a free demonstration using the link above.

For Business

Provide your team with modern dental benefits that improve wellbeing and reduce time away from work.

Explore Treatments

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General Enquiries

Questions about press or PR?

For any other business matters, please contact our team via email
for support.

Support email

office@toothfairyapp.co.uk

For Patients

Get instant access to dental care, expert guidance, and personalized treatment - all in one place.

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Contact

How to Send Your Tooth
to the Tooth Fairy

Get a personalized treatment plan
and start  your journey with trusted dental experts.

Step 1

Prepare Your Tooth:

Make sure your tooth is clean and dry. Ask a grown-up to help you rinse it with water and let it dry on a little piece of tissue.

Step 2

Print Your Special Envelope:

With a grown-up’s help, find an envelope. You can colour it and make it your own!

Step 3

Place Your Tooth
in the Envelope

Once your envelope is ready, place your tooth inside. Don’t forget your name and a note for the Tooth Fairy!

Step 4

Send It Off

Ask a grown-up to help add a stamp and send your letter to the Tooth Fairy:
Tooth Fairy Office, 22 Harley Street, First Floor, London, W1G 9AP

Step 5

Wait for a Surprise

Once your tooth reaches the Tooth Fairy, you might get a surprise under your pillow!

Thanks for sharing your tooth—happy brushing!

Service Availability

Platform status

Any issues on the platform, downtime, or outages will be reported here.

App Status

Servicing

Issue:

Android app is awaiting acceptance from Google, please allow 24-48 for Google to accept the new build, to permit update.

Helpline Status

Live

No reported issues

If you wish to report any issues with the platform, please contact us at office@toothfairyapp.co.uk

FAQ

Frequently asked questions

Have more questions?

Explore a wide range of topics to learn more about your dental health and treatment options.

See All Topics