Frequently Asked Questions

Q: I am an Insurance patient, what do I need to do?

To unlock features to assist you as part of your insurance package, speak to your employer/insurer for a unique code. This will then unlock specific features to permit you to use features for patients who have an insurance / employer membership. You can also ask for further information in the chat feature within the app.

Question 1

I am a teeth straightening patient, what do I need to do?

Accepted Answer

To unlock features to assist you as part of your treatment, speak to your dentist for a unique code.

‍

This will then unlock specific features to permit you to use features for patients undertaking teeth straightening.

‍

You can also ask for further information in the chat feature within the app.

‍

Question 2

I am an Insurance patient, what do I need to do?

Accepted Answer

To unlock features to assist you as part of your Employee package, speak to your employer/insurer for a unique code.

‍

This will then unlock specific features to permit you to use features for patients who have an insurance/employer membership.

‍

You can also ask for further information in the chat feature within the app.

‍

Question 3

I am an employee and my employer has offered me Toothfairy

Accepted Answer

To unlock features to assist you as part of your Employee package, speak to your employer/insurer for a unique code.

‍

This will then unlock specific features to permit you to use features for patients who have an insurance/employer membership.

‍

You can also ask for further information in the chat feature within the app.

‍

Question 4

What time is the service available?

Accepted Answer

Dentist Chat Helpline: Assistance is available in the app seven days a week, with the core operating from 9 am to 8 pm. Dentist Video Consult: Assistance is available Monday – Friday, 9 am to 6 pm. Response to request for an appointment to be addressed within 24-48 hours.

Question 5

What is a business plan?

Accepted Answer

Toothfairy covers businesses and their employees for dental issues.

‍

Whether it is a prescription for a spreading swelling or dental pain at work, our dentists are on hand to assist.

We run employee engagement and health programmes to prevent dental disease before it can occur through oral health workshops and personalised 1:1 guidance in the app.

‍

Book a free consult from our website to explore how we can help your business.

‍

Question 6

What features are part of a business plan?

Accepted Answer

Toothfairy offers a range of features to assist employees, which include:

‍

Dentist chat – 1:1 personalised chat with a dentist, available out-of-hours
Video consult: 1:1 video consult with a dentist, available out-of-hours
Prescriptions for medicines
Virtual exams to assess teeth and identify high-risk sites
Discounted of cosmetics

‍

Each business can create a personalised plan for their employees and cater to specific needs.

‍

Question 7

How can employees get this service?

Accepted Answer

Eligible members will be invited to register with and start using Toothfairy after their employer purchases an eligible policy with Toothfairy or a partner Insurer.

Question 8

Are the dentists trained and registered?

Accepted Answer

Yes, all Toothfairy dentists hold UK General Dental Council (GDC) licenses and are fully indemnified. To maintain the highest standards of care, Toothfairy dentists undergo regular audits and reviews.

Question 9

Is the service confidential?

Accepted Answer

The service is completely confidential. No information will be shared with partners, or an employer aside from anonymous usage information.

Question 10

How do I set up my profile?

Accepted Answer

Please note, that before you can use the Toothfairy app you must complete your:

‍

name
date of birth
address
medical history
email confirmation

‍

This will enable you to use all the features available to you in the app.

Question 11

Do you share my data with anyone?

Accepted Answer

Please refer to our Privacy Policy at https://toothfairyapp.co.uk/privacy/

Question 12

I am unable to find my verification email?

Accepted Answer

Please check your spam or junk folder, as sometimes the verification email can be filtered as junk by your email provider.

Question 13

Where do I add in a code I have received?

Accepted Answer

You can add the code an insurer or employer supplied to your Profile under Codes.

Question 14

Why do I need to complete my medical history to use this service?

Accepted Answer

Toothfairy is regulated by the Care Quality Commission (UK health regulatory body). To discharge our regulatory requirements, we need to be able to give accurate medical advice and ensure patient safety. To do so we require details of your medical history.

Question 15

Is teeth straightening safe?

Accepted Answer

Yes. Our reliable treatments are designed by dentists registered with the GDC and our method has benefited thousands of patients. Teeth straightening requires strict adherence to daily wear and emphasizes the crucial role of retainers following the treatment’s completion.

‍

Question 16

How does teeth straightening work?

Accepted Answer

Toothfairy aligners are custom-made to precisely fit your teeth. As you wear the aligners, they gently shift your teeth into a straighter and healthier position.

A dentist oversees every treatment plan to ensure the process is safe and effective.

‍

Most plans conclude in less than six months and necessitate wearing the aligners consistently.

Question 17

How long does it take to straighten teeth?

Accepted Answer

Noticeable teeth straightening results can begin to be noticed within weeks of beginning the teeth straightening process. However, the entire teeth straightening process can take anywhere between one to two years.

Question 18

Is it possible to straighten teeth as an adult?

Accepted Answer

You can absolutely straighten your teeth as an adult as long as your teeth and gums are healthy. Any age can benefit from the many aesthetic and health improvements of teeth straightening.

Question 19

What makes Toothfairy different?

Accepted Answer

Every phase of the Toothfairy journey is customized for the individual. The dentist, the App, and you engage in clear and fluid communication, ensuring the process is transparent, efficient, and successful. Compared to traditional approaches, Toothfairy is typically less costly, involves shorter wait times, and offers greater clarity.

Question 20

What are the most common dental emergencies?

Accepted Answer

Damage to teeth, severe pain, and bleeding are just some of the main types of dental emergencies that require immediate treatment. Painkillers are not a complete solution for dental emergencies, as infections and other types of serious problems will only get worse if left untreated.

‍

Question 21

What can a dentist do at an emergency appointment?

Accepted Answer

A dentist can advise you on the best course of action and treatment for your dental emergency. The first step is to identify the problem, soothe any immediate pain or discomfort, and make a plan for what needs to be done next.

‍

Question 22

Where do I view my prescriptions?

Accepted Answer

From the home page, select 'My Bookings' and 'View prescriptions'

Question 23

How to book an emergency dental appointment?

Accepted Answer

You can begin speaking with a dentist for an emergency consultation within minutes of downloading the Tooth Fairy app. You simply request an appointment, receive a time from our dental team, and then begin speaking with our dentists.

Question 24

What is the cost of an emergency dental appointment?

Accepted Answer

We have a simple fixed fee of £29 for an emergency dental appointment. When you are having a dental emergency, the best thing to do is to talk with a dentist immediately, and the Tooth Fairy App helps you to do that as quickly and as cheaply as possible.

Question 25

What is considered as a dental emergency?

Accepted Answer

There can be a wide variety of dental emergencies when you need immediate dental attention and treatment. Dental emergencies will not heal on their own, and unless they are treated as soon as possible they will only continue to get worse.

Question 26

How many retainers do I get per year?

Accepted Answer

As part of the retainer club, you get 1 retainer per year.

Question 27

What is the advantage of retainer club?

Accepted Answer

Toothfairy™️ Retainer Club means a new retainer annually, ensuring less bacterial build-up with old retainers, reduced odour and fewer breaks through nighttime grinding due to their nightly wear.

Question 28

What are retainers made from?

Accepted Answer

Toothfairy™️ retainers are made from a transparent, virtually invisible thermoplastic material. All materials used are BPA free and produced in an award-winning UK dental laboratory. Toothfairy™️ retainers are some of the strongest on the market.

Question 29

Can I claim back the fees for a video consult or prescription via my Insurer?

Accepted Answer

Please check your relevant policy to ensure your Provider will cover the fees for our service. Our services are conducted by GDC-registered UK dentists and typically can be claimed back if your insurer permits. Please get in touch with them directly to check if your coverage includes this.

Question 30

What is included in my insurance membership?

Accepted Answer

A unique partnership exists between Toothfary and your insurance provider. You can learn more by discussing this with your provider, typically your employer or your broker who has supplied your insurance product.

Question 31

Where can I find my policy code?

Accepted Answer

You can find your policy number to unlock your services in your policy documents or via your employer/insurance rep. In most instances, the member number to unlock Toothfairy is the same as your policy number.

Question 32

How much does a prescription cost?

Accepted Answer

Private prescriptions issued by a dentist through the Toothfairy app cost £19.99. This charge does not include the cost of your medicine or other items; this is payable directly to the pharmacy.

‍

Prices can vary between different pharmacies, so please check the cost of the items when filling your prescription.

‍

Please note that NHS prescription exemptions do not apply to private prescriptions.

Question 33

What do I need to pay?

Accepted Answer

Unless you have a code, supplied by your insurer or employer, you may be required to purchase specific treatments which are not included.

‍

Each service, if purchased directly in the app, has a specific price.

‍

For example, a video consult is charged at £29.00, whereas a prescription is charged at £19.99 for a script.

‍

Frequentlyasked questions

Frequently
asked questions